Rebate Program Terms & Conditions
Effective from 1st October 2026
1. About the program
The Coolparts Rebate Program rewards eligible customers who pay for qualifying purchases by bank transfer within their agreed trading terms.
The program is operated by Sunco Investco and 93647212048, trading as Coolparts Sunshine Coast (“Coolparts”). Participation is free.
These terms explain how rebates are earned, calculated, issued and used.
2. Eligibility
The program is available to approved CoolParts trade account customers.
Eligible purchases must be invoiced on or after 1 October 2026 and satisfy these terms.
Purchases invoiced before this date do not qualify, even if payment is received after the commencement date.
Rebates belong to the customer business named on the invoice, not its individual employees or representatives.
3. Rebate rate and calculation
The rebate rate is 2%, unless a different rate is expressly agreed in writing by Coolparts.
Rebates are calculated on the eligible product value excluding GST, after applicable credits, returns and adjustments.
Excluded products and charges do not contribute to the rebate calculation.
4. Payment requirements
To earn a rebate:
- The invoice must be paid in full within the agreed trading terms, by the due date shown on the invoice.
- Payment must be made by bank transfer to the Coolparts bank account shown on the invoice.
- A suitable invoice or account reference must be provided so the payment can be identified and allocated.
Payments by credit card, debit card, cash or other methods do not qualify unless otherwise agreed in writing.
Invoices paid partly by bank transfer and partly by another payment method do not qualify unless otherwise agreed in writing.
Customers must pay the full invoice amount. An anticipated rebate must not be deducted from an invoice payment.
Where a bank processing delay occurs, Coolparts will consider evidence that the correct payment was initiated on or before the due date.
5. Discounted products
Any additional discount or price reduction below the customer’s normal agreed account pricing makes that product ineligible for a rebate, unless otherwise agreed in writing by an authorised Coolparts representative.
This includes negotiated discounts, price-match reductions, promotional discounts and clearance pricing.
The customer’s standard assigned trade or account pricing does not, by itself, count as an additional discount.
This exclusion applies only to the discounted product. Other eligible products on the same invoice may still earn a rebate.
Where a discount applies to the whole invoice, all products covered by that discount are excluded unless otherwise agreed in writing.
6. Project pricing
Products supplied under project-specific pricing are excluded from the standard rebate program unless rebate eligibility is expressly agreed in writing at the time of quoting.
Any agreed rebate rate, eligible products and special conditions must be recorded on the quote.
Only the rebate specified in that agreement applies. A project rebate cannot be combined with the standard program rebate unless the quote expressly permits this.
The standard bank-transfer and on-time payment requirements continue to apply unless the written project agreement states otherwise.
7. Existing quotes
Valid quotes issued before 1 October 2026 will be honoured within their stated validity period.
Products supplied at those quoted prices are not eligible for rebates, even if invoiced or paid after 1 October 2026, unless a rebate entitlement was agreed in writing at the time of quoting.
Where a quote includes an agreed rebate, that rebate remains subject to the conditions recorded on the quote.
8. Excluded amounts and purchases
Unless expressly agreed otherwise in writing, rebates are not earned on:
- GST.
- Freight, delivery or handling charges.
- Refrigerant cylinder deposits or other refundable deposits.
- Interest, overdue fees or administrative charges.
- Purchases of gift cards or vouchers.
- The portion of a purchase paid using Coolparts rebates or rewards.
- Products identified as excluded before the purchase is agreed.
A product cannot earn both a Coolparts program rebate and another Coolparts rebate or incentive unless expressly agreed in writing.
9. When rebates are earned and issued
Rebates are earned once the relevant invoice has been paid in accordance with these terms and payment has been verified.
Rebates will be calculated monthly and issued within 5 business days after the end of that period.
Rebates will be issued as Coolparts account credit.
Customers will receive a statement or notification showing the rebate amount. If a payment cannot initially be identified, any qualifying rebate will be processed once the payment is correctly matched.
10. Using rebates
Rebates may be used for credit against your next invoice or statement.
Rebates are not redeemable for cash or transferable to another customer unless Coolparts agrees otherwise in writing or the law requires it.
Expiry policy: Any applicable expiry date and redemption restrictions will be clearly disclosed when the rebate is issued.
If a third-party gift card is offered, its issuer and applicable terms will be disclosed before the customer selects that reward.
11. Late payments and payment arrangements
Invoices paid after their due date do not qualify for rebates unless Coolparts agrees to an exception in writing.
A payment extension or repayment arrangement does not automatically preserve rebate eligibility. Any agreement to retain eligibility must be confirmed in writing.
Late payment of one invoice does not retrospectively cancel rebates properly earned on other eligible invoices.
12. Returns, cancellations and credits
Rebates will be recalculated where an eligible product is returned, cancelled, refunded or credited.
If the related rebate has already been issued, Coolparts may reverse the unused amount or adjust future rebates by the equivalent amount. The customer will be notified of the adjustment.
Any adjustment will be limited to the rebate associated with the affected transaction and will not reduce statutory refund entitlements.
13. Invoice disputes and rebate queries
Customers should notify Coolparts promptly of any invoice dispute or suspected rebate error, within 30 days of receiving the relevant invoice or rebate statement.
Coolparts will review supporting information and correct verified errors. This suggested notification period does not remove any rights available under law.
Where an invoice is disputed in good faith before its due date, the customer should pay the undisputed amount on time. Rebate eligibility for the disputed balance will be assessed against the payment date agreed when the dispute is resolved.
14. Errors and misuse
Coolparts may investigate duplicate claims, calculation errors, suspected fraud or deliberate misuse of the program.
Where reasonably necessary, the affected rebate may be held during the investigation. Coolparts will explain the reason and provide the customer with a reasonable opportunity to respond.
Rebates issued in error or obtained through misuse may be corrected or cancelled. Unrelated rebates legitimately earned will not be forfeited.
15. Changes to or closure of the program
Coolparts may change or discontinue the program by providing at least 30 days’ written notice.
Changes will apply prospectively. They will not reduce rebates already earned or change the agreed rebate eligibility of orders accepted before the changes take effect.
If the program closes, qualifying transactions will still be processed. Customers will receive clear instructions and a reasonable opportunity to use outstanding rebates, subject to any longer period required by law.
16. Customer information
Coolparts will use relevant customer, purchase and payment information to administer the program, calculate rebates and communicate program updates.
Any information shared with a reward provider will be limited to what is reasonably required to issue or administer the reward and handled in accordance with applicable privacy requirements and Coolparts’ privacy policy.
17. Relationship with trading terms
These terms supplement Coolparts’ normal trading terms. They do not change invoice due dates, credit limits or other payment obligations.
Where an authorised written quote expressly provides different rebate conditions, those conditions take precedence for the specified products or project. These terms otherwise continue to apply.
18. Statutory rights
Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law.
Need Assistance?
For questions about rebate eligibility, calculations or redemption, contact your usual Coolparts branch or CoolParts Accounts.
CoolParts Sunshine Coast
📍 Maroochydore & Coolum, Queensland
📞 07 5443 7630
✉️ maroochy@coolpartsonline.com.au