Returns & Refund Policy
At CoolParts Sunshine Coast, we are committed to supplying quality products and exceptional customer service. If you need to return a product, please review the following policy.
Change of Mind Returns
We may accept returns for change of mind at our discretion, provided that:
- The return is requested within 30 days of purchase.
- The product is unused, undamaged and in its original packaging.
- The product is in a saleable condition.
- Proof of purchase is provided.
Please note that a restocking fee may apply to approved returns.
The following items cannot be returned for change of mind:
- Special order or non-stock items.
- Custom manufactured products, including custom ductwork and fabricated items.
- Electrical components that have been installed or removed from sealed packaging.
- Refrigerants, gases and hazardous goods.
- Clearance, discontinued or end-of-line products.
Faulty or Damaged Products
If you receive a product that is faulty, damaged or incorrect, please notify us as soon as possible.
In accordance with the Australian Consumer Law, you may be entitled to a repair, replacement or refund where a product:
- Has a major fault.
- Is not of acceptable quality.
- Is not fit for its intended purpose.
- Does not match its description.
Products may need to be inspected or returned to the manufacturer for assessment before a replacement or refund is approved.
Special Orders
Products specially ordered or sourced specifically for a customer are non-returnable and non-refundable, unless the item is faulty or supplied incorrectly.
Please ensure all specifications and quantities are confirmed before placing your order.
Warranty Claims
Warranty periods vary depending on the manufacturer and product.
If you believe your product is covered under warranty, please contact our team with:
- Proof of purchase
- Product details
- Model and serial number (where applicable)
- A description of the fault
Warranty claims are subject to the manufacturer's terms and conditions.
Return Process
To request a return:
- Contact your nearest CoolParts Sunshine Coast branch.
- Provide your invoice number and details of the item(s).
- Wait for return approval before sending or bringing products back.
- Once inspected, we will advise whether the return has been approved.
Returns submitted without prior approval may not be accepted.
Refunds
Approved refunds will be processed using the original payment method where possible.
Please allow 3–10 business days for refunds to be processed after approval.
Need Assistance?
If you have any questions about returns or warranties, our team is here to help.
CoolParts Sunshine Coast
📍 Maroochydore & Coolum, Queensland
📞 07 5443 7630